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Shipping & Returns

Shipping

FREE SHIPPING WORLDWIDE

All orders are shipped in the UK within 1 business day, if in stock, and will be sent by Royal Mail Special Delivery, which delivers by 1pm the following day.

All orders within the EU are shipped via Royal Mail International Tracked and usually take around: 3 – 5 days.   USA and Canada & the rest of the world are shipped via FedEx Economy (3 – 5 days).

All customs and duties charges to the USA are fully paid.

All jewels delivered outside the EU may be subject to local import duties and taxes of which you, the customer are responsible.

Please contact us at mail@shaktiellenwood.com with any other shipping enquiries.

Returns and Exchanges

We really hope you love the Shakti jewel you receive but if, for any reason, you would like to return or exchange your item, you can do this within 14 days of receiving it, as long as it hasn’t been worn and is still in it’s original packaging.

Just send us an email to: mail@shaktiellenwood.com letting us know if you would like to refund or exchange  and we will send you an address to return it to.

Please be aware that any jewels that have been special commissioned or have been altered in any way (resizing or engraving) cannot be returned.

Any refunds will be issued back to the original purchaser’s card and can take up to 30 days to process.

If you live outside the EU and have been charged import taxes/duties you will have to claim these back directly from your countries customs office.

 

 

Shakti Ellenwood